{"id":260,"date":"2021-12-10T14:47:00","date_gmt":"2021-12-10T13:47:00","guid":{"rendered":"http:\/\/biketop.sk\/?page_id=260"},"modified":"2025-01-01T12:42:46","modified_gmt":"2025-01-01T11:42:46","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/biketop.sk\/index.php\/reklamacny-poriadok\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\n

1. \u00davodn\u00e9 ustanovenia<\/strong><\/h3>\n\n\n\n

1.1 Tento reklama\u010dn\u00fd poriadok upravuje postup BIKETOP s.r.o., so s\u00eddlom Obrancov Mieru 312\/1, 915 01 Nov\u00e9 Mesto nad V\u00e1hom, I\u010cO: 47469803, zap\u00edsan\u00fd v Obchodnom registri Okresn\u00e9ho s\u00fadu Nov\u00e9 Mesto nad V\u00e1hom, Vlo\u017eka \u010d: 29146\/R, (\u010falej len \u201ePred\u00e1vaj\u00faci\u201c, alebo \u201eZhotovite\u013e\u201c) a kupuj\u00faceho (\u010falej len \u201eKupuj\u00faci\u201c) pri uplat\u0148ovan\u00ed pr\u00e1v vypl\u00fdvaj\u00facich zo zodpovednosti Pred\u00e1vaj\u00faceho za vady na tovare zak\u00fapen\u00e9ho osobne od Pred\u00e1vaj\u00faceho. Tento reklama\u010dn\u00fd poriadok (\u010falej len \u201eReklama\u010dn\u00fd poriadok\u201c) je vydan\u00fd v s\u00falade s ustanoven\u00edm \u00a7 18 Z\u00e1kona \u010d. 250\/2007 Z. z. o ochrane spotrebite\u013ea a o zmene z\u00e1kona Slovenskej n\u00e1rodnej rady \u010d. 372\/1990 Zb. o priestupkoch v znen\u00ed neskor\u0161\u00edch predpisov (\u010falej len \u201eZ\u00e1kon o ochrane spotrebite\u013ea\u201c), pr\u00edslu\u0161n\u00fdmi ustanoveniami Z\u00e1kona \u010d. 40\/1964 Zb. Ob\u010dianskeho z\u00e1konn\u00edka v znen\u00ed neskor\u0161\u00edch predpisov (\u010falej len \u201eOb\u010diansky z\u00e1konn\u00edk\u201c) a Z\u00e1kona \u010d. 102\/2014 o ochrane spotrebite\u013ea pri predaji tovaru, alebo poskytovan\u00ed slu\u017eieb na z\u00e1klade zmluvy uzavretej na dia\u013eku, alebo zmluvy uzavretej mimo prev\u00e1dzkov\u00fdch priestorov pred\u00e1vaj\u00faceho a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov (\u010falej len \u201eZ\u00e1kon o ochrane spotrebite\u013ea pri zmluv\u00e1ch uzavret\u00fdch na dia\u013eku\u201c) pre pr\u00edpad, ke\u010f napriek v\u0161etk\u00e9mu \u00fasiliu pred\u00e1vaj\u00faceho o zachovanie najvy\u0161\u0161ej kvality dod\u00e1van\u00e9ho tovaru a poskytovan\u00fdch slu\u017eieb vznikne na strane kupuj\u00faceho (\u010falej \u201eKupuj\u00faci\u201c alebo \u201eObjedn\u00e1vate\u013e\u201c) opr\u00e1vnen\u00fd d\u00f4vod na uplatnenie pr\u00e1v zo zodpovednosti za vady.<\/p>\n\n\n\n

2. Z\u00e1ruka na tovar a slu\u017eby<\/strong><\/h3>\n\n\n\n

2.1 Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 m\u00e1 predan\u00fd tovar pri jeho prevzat\u00ed kupuj\u00facim a ktor\u00e9 m\u00e1 poskytnut\u00e1 slu\u017eba pri jej dodan\u00ed a takisto za vady, ktor\u00e9 sa vyskytn\u00fa po prevzat\u00ed tovaru resp. dodan\u00ed slu\u017eby v z\u00e1ru\u010dnej dobe.<\/p>\n\n\n\n

2.2 Z\u00e1ru\u010dn\u00e1 doba na tovar je pod\u013ea ob\u010dianskeho z\u00e1konn\u00edka v z\u00e1sade 24 mesiacov pre kupuj\u00facich v poz\u00edcii spotrebite\u013ea a 12 mesiacov pre kupuj\u00facich v poz\u00edcii podnikate\u013ea. Pri veciach pred\u00e1van\u00fdch za ni\u017e\u0161iu cenu pred\u00e1vaj\u00faci nezodpoved\u00e1 za vadu, pre ktor\u00fa bola dojednan\u00e1 ni\u017e\u0161ia cena. Pred\u00e1vaj\u00faci a kupuj\u00faci sa m\u00f4\u017eu dohodn\u00fa\u0165 aj na dlh\u0161ej z\u00e1ru\u010dnej dobe. V\u00fdrobca m\u00f4\u017ee ur\u010di\u0165 z\u00e1ru\u010dn\u00fa dobu aj krat\u0161iu, ako je 24 mesiacov a to najm\u00e4 v pr\u00edpadoch spotrebn\u00e9ho materi\u00e1lu (napr. tesnenia).<\/p>\n\n\n\n

2.3 Z\u00e1ru\u010dn\u00e1 doba na dodan\u00e9 slu\u017eby, vykonan\u00e9 opravy a \u00fapravy je v z\u00e1sade 3 mesiace, ak nie je v jednotliv\u00fdch pr\u00edpadoch dohodnut\u00e1 alebo predpismi ustanoven\u00e1 inak.<\/p>\n\n\n\n

2.4 Ak \u00fa\u010delom opravy alebo \u00fapravy je, aby sa vec mohla aj na\u010falej po dlh\u0161\u00ed \u010das u\u017e\u00edva\u0165, ustanovia osobitn\u00e9 predpisy pre opravu, alebo \u00fapravu veci z\u00e1ru\u010dn\u00fa dobu dlh\u0161iu ako tri mesiace, ak sa nedojednalo inak. Z\u00e1ru\u010dn\u00e1 doba presahuj\u00faca tri mesiace sa m\u00f4\u017ee t\u00fdka\u0165 i len niektorej \u010dasti opravy, alebo \u00fapravy. V pr\u00edpade dlh\u0161ej z\u00e1ru\u010dnej doby je pred\u00e1vaj\u00faci povinn\u00fd vyda\u0165 doklad s vyzna\u010den\u00edm z\u00e1ru\u010dnej doby.<\/p>\n\n\n\n

2.5 Pri pou\u017eit\u00fdch veciach je pre kupuj\u00faceho v poz\u00edcii spotrebite\u013ea stanoven\u00e1 z\u00e1ru\u010dn\u00e1 doba 12 mesiacov. Pre kupuj\u00faceho v poz\u00edcii podnikate\u013ea sa z\u00e1ru\u010dn\u00e1 doba stanov\u00ed jednotlivo zmluvne. Pri pou\u017eit\u00fdch veciach pritom pred\u00e1vaj\u00faci nezodpoved\u00e1 za vady vzniknut\u00e9 ich pou\u017eit\u00edm alebo opotreben\u00edm pred k\u00fapou.<\/p>\n\n\n\n

2.6 Na \u017eiados\u0165 kupuj\u00faceho je pred\u00e1vaj\u00faci povinn\u00fd poskytn\u00fa\u0165 z\u00e1ruku p\u00edsomnou formou (napr. z\u00e1ru\u010dn\u00fd list). Ak to povaha veci umo\u017e\u0148uje, posta\u010d\u00ed namiesto z\u00e1ru\u010dn\u00e9ho listu vyda\u0165 doklad o k\u00fape.<\/p>\n\n\n\n

2.7 Z\u00e1ru\u010dn\u00e1 doba za\u010d\u00edna plyn\u00fa\u0165 d\u0148om prevzatia tovaru, alebo dodania slu\u017eby.<\/p>\n\n\n\n

2.8 Do z\u00e1ru\u010dnej doby sa nepo\u010d\u00edta doba od uplatnenia pr\u00e1va zo zodpovednosti za vady a\u017e do doby, ke\u010f bol kupuj\u00faci po skon\u010den\u00ed opravy povinn\u00fd vec prevzia\u0165.<\/p>\n\n\n\n

2.9 Z\u00e1ruka je platn\u00e1 iba ak boli s\u00fa\u010dasne a nepretr\u017eite splnen\u00e9 nasleduj\u00face podmienky: pri pou\u017e\u00edvan\u00ed predanej veci, alebo dodanej slu\u017eby s\u00fa plnen\u00e9 pokyny a re\u0161pektovan\u00e9 odpor\u00fa\u010dania v\u00fdrobcu, alebo; ak s\u00fa v\u00fdrobcom predp\u00edsan\u00e9 servisn\u00e9 prehliadky, s\u00fa v\u0161etky tieto z nich preuk\u00e1zate\u013ene odborne vykonan\u00e9 v predp\u00edsanom rozsahu a intervaloch; pr\u00e1va zo zodpovednosti za vady s\u00fa uplatnen\u00e9 bez zbyto\u010dn\u00e9ho odkladu po zisten\u00ed vady a kupuj\u00faci pritom k odstr\u00e1neniu vady poskytne nevyhnutn\u00fa s\u00fa\u010dinnos\u0165<\/p>\n\n\n\n

2.10 Z\u00e1kladn\u00e1 z\u00e1ruka sa nevz\u0165ahuje: na vady, ktor\u00e9 s\u00favisia so skuto\u010dnos\u0165ou, \u017ee bol zak\u00fapen\u00fd tovar opravovan\u00fd alebo prev\u00e1dzkovo udr\u017eiavan\u00fd mimo prev\u00e1dzok pred\u00e1vaj\u00faceho, alebo in\u00fdch pr\u00edslu\u0161ne autorizovan\u00fdch prev\u00e1dzok; na po\u0161kodenie sp\u00f4soben\u00e9 vonkaj\u0161\u00edmi mechanick\u00fdmi, alebo chemick\u00fdmi vplyvmi, pr\u00edpadne nedbalos\u0165ou u\u017e\u00edvate\u013ea; na po\u0161kodenie sp\u00f4soben\u00e9 nespr\u00e1vnou \u00fadr\u017ebou a o\u0161etrovan\u00edm (napr. pou\u017eitie nespr\u00e1vnych maz\u00edv, olejov, \u010distiacich prostriedkov a met\u00f3d ich pou\u017eitia); na po\u0161kodenie sp\u00f4soben\u00e9 p\u00e1dom, n\u00e1razom, alebo \u017eivelnou pohromou; na prirodzen\u00e9 prev\u00e1dzkov\u00e9 opotrebenie riadnym u\u017e\u00edvan\u00edm; na vady sp\u00f4soben\u00e9 neodborn\u00fdm zaobch\u00e1dzan\u00edm, nedostato\u010dnou \u00fadr\u017ebou, alebo nepovolen\u00fdmi \u00fapravami; na vady sp\u00f4soben\u00e9 pou\u017e\u00edvan\u00edm tovaru v podmienkach, ktor\u00e9 nezodpovedaj\u00fa podmienkam stanoven\u00fdm v\u00fdrobcom; na vady vzniknut\u00e9 nere\u0161pektovan\u00edm pokynov pred\u00e1vaj\u00faceho, v\u00fdrobcu, alebo ich z\u00e1stupcov; na tovar, ktor\u00fd vy\u017eaduje mont\u00e1\u017e odborn\u00fdm sp\u00f4sobom a tento nebol namontovan\u00fd pred\u00e1vaj\u00facim, pr\u00edpadne in\u00fdm pr\u00edslu\u0161ne autorizovan\u00fdm pracoviskom, alebo pri jeho mont\u00e1\u017ei nebol dodr\u017ean\u00fd v\u00fdrobcom predp\u00edsan\u00fd odborn\u00fd technologick\u00fd postup; na slu\u017eby, pri ktor\u00fdch boli vady sp\u00f4soben\u00e9 vlastn\u00fdm materi\u00e1lom prinesen\u00fdm kupuj\u00facim<\/p>\n\n\n\n

2.11 Objedn\u00e1vate\u013e je za \u00fa\u010delom zistenia vady a jej odstr\u00e1nenia povinn\u00fd poskytn\u00fa\u0165 nevyhnut\u00fa s\u00fa\u010dinnos\u0165.<\/p>\n\n\n\n

3. Povinnosti kupuj\u00faceho, alebo objedn\u00e1vate\u013ea<\/strong><\/h3>\n\n\n\n

3.1 Pri prevzat\u00ed tovaru je kupuj\u00faci povinn\u00fd skontrolova\u0165, \u010di obal, v ktorom je tovar zabalen\u00fd, nie je po\u0161koden\u00fd. V pr\u00edpade jeho po\u0161kodenia je povinn\u00fd na dan\u00fa skuto\u010dnos\u0165 bezodkladne upozorni\u0165 pred\u00e1vaj\u00faceho a na tento \u00fa\u010del sp\u00edsa\u0165 protokol o zisten\u00fdch vad\u00e1ch. Ak kupuj\u00faci tovar prevezme aj napriek zrejm\u00e9mu po\u0161kodeniu obalu, pred\u00e1vaj\u00faci neuzn\u00e1 pr\u00edpadn\u00e9 neskor\u0161ie reklam\u00e1cie z tohto d\u00f4vodu.<\/p>\n\n\n\n

3.2 Kupuj\u00faci je povinn\u00fd dodan\u00fd tovar, alebo slu\u017ebu prehliadnu\u0165 bezodkladne po jeho prevzat\u00ed.<\/p>\n\n\n\n

3.3 Ak kupuj\u00faci pri prevzat\u00ed tovaru, alebo slu\u017eby zist\u00ed ak\u00fako\u013evek vadu, nekompletnos\u0165, alebo po\u0161kodenie, je povinn\u00fd reklam\u00e1ciu bezodkladne uplatni\u0165 u pred\u00e1vaj\u00faceho. V pr\u00edpade, ak kupuj\u00faci neuplatn\u00ed u pred\u00e1vaj\u00faceho reklam\u00e1ciu v lehote pod\u013ea predch\u00e1dzaj\u00facej vety, dod\u00e1vka tovaru, alebo slu\u017eby sa pova\u017euje za kompletn\u00fa a bez ch\u00fdb a reklam\u00e1cie z tohto titulu nebud\u00fa akceptovan\u00e9.<\/p>\n\n\n\n

4. Uplatnenie pr\u00e1va zo zodpovednosti za vady a podmienky reklam\u00e1cie<\/strong><\/h3>\n\n\n\n

4.1 V prev\u00e1dzkarni pred\u00e1vaj\u00faceho mus\u00ed by\u0165 po\u010das prev\u00e1dzkovej doby pr\u00edtomn\u00fd zamestnanec poveren\u00fd vybavova\u0165 reklam\u00e1cie.<\/p>\n\n\n\n

4.2 Kupuj\u00faci, resp. objedn\u00e1vate\u013e si uplat\u0148uje pr\u00e1vo na odstr\u00e1nenie vady predan\u00e9ho tovaru a dodanej slu\u017eby z\u00e1sadne priamo u pred\u00e1vaj\u00faceho. Ak je v z\u00e1ru\u010dnom liste uveden\u00fd in\u00fd subjekt ur\u010den\u00fd na opravu (z\u00e1ru\u010dn\u00fd servis), kupuj\u00faci si m\u00f4\u017ee uplatni\u0165 pr\u00e1vo na opravu aj v tomto z\u00e1ru\u010dnom servise.<\/p>\n\n\n\n

4.3 Pri uplat\u0148ovan\u00ed reklam\u00e1cie je kupuj\u00faci povinn\u00fd preuk\u00e1za\u0165, \u017ee mu tovar predal, alebo slu\u017ebu dodal pred\u00e1vaj\u00faci (napr. dokladom o k\u00fape, alebo z\u00e1ru\u010dn\u00fdm listom).<\/p>\n\n\n\n

4.4 Pri uplat\u0148ovan\u00ed reklam\u00e1cie na vady za dodan\u00e9 slu\u017eby je objedn\u00e1vate\u013e povinn\u00fd svoje pr\u00e1vo zo zodpovednosti za vady uplatni\u0165 v\u010das (v z\u00e1ru\u010dnej dobe), na spr\u00e1vnom mieste (s\u00eddlo spolo\u010dnosti, alebo prev\u00e1dzkare\u0148), d\u00f4vodne a ur\u010dito. Pre riadne uplatnenie pr\u00e1va zo zodpovednosti za vady dodanej slu\u017eby je objedn\u00e1vate\u013e povinn\u00fd uvies\u0165 konkr\u00e9tnu vadu dodanej slu\u017eby.<\/p>\n\n\n\n

4.5 Kupuj\u00faci je povinn\u00fd reklamovan\u00fd tovar predlo\u017ei\u0165 pod\u013ea v\u0161etk\u00fdch ostatn\u00fdch podmienok pre reklam\u00e1ciu uveden\u00fdch v z\u00e1ru\u010dnom liste. Ak si kupuj\u00faci uplat\u0148uje pr\u00e1vo vypl\u00fdvaj\u00face zo z\u00e1ruky presahuj\u00facej rozsah z\u00e1ruky stanovenej z\u00e1konom, je povinn\u00fd predlo\u017ei\u0165 origin\u00e1l z\u00e1ru\u010dn\u00e9ho listu.<\/p>\n\n\n\n

4.6 Pri uplatnen\u00ed reklam\u00e1cie je pred\u00e1vaj\u00faci povinn\u00fd vyda\u0165 kupuj\u00facemu potvrdenie o uplatnen\u00ed danej reklam\u00e1cie.<\/p>\n\n\n\n

4.7 Ak spotrebite\u013e reklam\u00e1ciu v\u00fdrobku uplatnil po\u010das prv\u00fdch 12 mesiacov od k\u00fapy, m\u00f4\u017ee pred\u00e1vaj\u00faci vybavi\u0165 reklam\u00e1ciu zamietnut\u00edm len na z\u00e1klade odborn\u00e9ho pos\u00fadenia. Bez oh\u013eadu na v\u00fdsledok odborn\u00e9ho pos\u00fadenia nemo\u017eno od spotrebite\u013ea po\u017eadova\u0165 \u00fahradu n\u00e1kladov na odborn\u00e9 pos\u00fadenie, ani in\u00e9 n\u00e1klady s\u00favisiace s odborn\u00fdm pos\u00faden\u00edm. Pred\u00e1vaj\u00faci je povinn\u00fd poskytn\u00fa\u0165 spotrebite\u013eovi k\u00f3piu odborn\u00e9ho pos\u00fadenia od\u00f4vod\u0148uj\u00faceho zamietnutie reklam\u00e1cie najnesk\u00f4r do 14 dn\u00ed odo d\u0148a vybavenia reklam\u00e1cie.<\/p>\n\n\n\n

4.8 Ak spotrebite\u013e reklam\u00e1ciu tovaru uplatnil po 12 mesiacoch od k\u00fapy a pred\u00e1vaj\u00faci ju zamietol, osoba ktor\u00e1 reklam\u00e1ciu vybavila, je povinn\u00e1 v doklade o vybaven\u00ed reklam\u00e1cie uvies\u0165, komu m\u00f4\u017ee spotrebite\u013e zasla\u0165 tovar na odborn\u00e9 pos\u00fadenie. Ak je tovar zaslan\u00fd na odborn\u00e9 pos\u00fadenie ur\u010denej osobe, n\u00e1klady odborn\u00e9ho pos\u00fadenia, ako aj v\u0161etky ostatn\u00e9 s t\u00fdm s\u00favisiace \u00fa\u010delne vynalo\u017een\u00e9 n\u00e1klady zn\u00e1\u0161a spotrebite\u013e bez oh\u013eadu na v\u00fdsledok odborn\u00e9ho pos\u00fadenia. Ak spotrebite\u013e odborn\u00fdm pos\u00faden\u00edm preuk\u00e1\u017ee zodpovednos\u0165 pred\u00e1vaj\u00faceho za vadu, m\u00f4\u017ee reklam\u00e1ciu uplatni\u0165 znova. Po\u010das vykon\u00e1vania odborn\u00e9ho pos\u00fadenia z\u00e1ru\u010dn\u00e1 doba neplynie. Pred\u00e1vaj\u00faci je povinn\u00fd spotrebite\u013eovi uhradi\u0165 do 14 dn\u00ed odo d\u0148a znova uplatnenia reklam\u00e1cie v\u0161etky n\u00e1klady vynalo\u017een\u00e9 na odborn\u00e9 pos\u00fadenie, ako aj v\u0161etky s t\u00fdm s\u00favisiace \u00fa\u010delne vynalo\u017een\u00e9 n\u00e1klady. Znova uplatnen\u00fa reklam\u00e1ciu nemo\u017eno zamietnu\u0165.<\/p>\n\n\n\n

4.9 Pred\u00e1vaj\u00faci resp. zhotovite\u013e je povinn\u00fd vybavi\u0165 reklam\u00e1ciu v \u010do najkrat\u0161om \u010dase. Vybavenie reklam\u00e1cie nesmie trva\u0165 dlh\u0161ie ako 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie. Z\u00e1rove\u0148 je pred\u00e1vaj\u00faci povinn\u00fd o tomto vybaven\u00ed reklam\u00e1cie vyda\u0165 doklad a informova\u0165 kupuj\u00faceho, resp. objedn\u00e1vate\u013ea v \u010do najkrat\u0161om \u010dase, najnesk\u00f4r v\u0161ak 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie.<\/p>\n\n\n\n

4.10 Kupuj\u00faci, resp. objedn\u00e1vate\u013e je povinn\u00fd vyzdvihn\u00fa\u0165 si vec, ktorej sa vybaven\u00e1 reklam\u00e1cia t\u00fdka v \u010do najkrat\u0161om \u010dase, najnesk\u00f4r v\u0161ak do jedn\u00e9ho mesiaca odo d\u0148a vybavenia reklam\u00e1cie. Ak tak neurob\u00ed, je povinn\u00fd zaplati\u0165 poplatok za uskladnenie.<\/p>\n\n\n\n

4.11 Ak si kupuj\u00faci, resp. objedn\u00e1vate\u013e nevyzdvihne vec v lehote \u0161iestich mesiacov odo d\u0148a, ke\u010f bol povinn\u00fd ju vyzdvihn\u00fa\u0165, m\u00e1 pred\u00e1vaj\u00faci pr\u00e1vo vec preda\u0165. Ak pred\u00e1vaj\u00faci pozn\u00e1 adresu kupuj\u00faceho, resp. objedn\u00e1vate\u013ea a ak ide o vec v\u00e4\u010d\u0161ej hodnoty, je pred\u00e1vaj\u00faci povinn\u00fd o zam\u00fd\u0161\u013eanom predaji objedn\u00e1vate\u013ea vopred upovedomi\u0165 a poskytn\u00fa\u0165 mu primeran\u00fa dodato\u010dn\u00fa lehotu na vyzdvihnutie veci.<\/p>\n\n\n\n

4.12 Ak d\u00f4jde k predaju nevyzdvihnutej veci, vyplat\u00ed pred\u00e1vaj\u00faci kupuj\u00facemu, resp. objedn\u00e1vate\u013eovi v\u00fd\u0165a\u017eok z predaja po odpo\u010d\u00edtan\u00ed poplatku za uskladnenie a n\u00e1kladov vypl\u00fdvaj\u00facich z predaja. Pr\u00e1vo na v\u00fd\u0165a\u017eok predaja mus\u00ed kupuj\u00faci, resp. objedn\u00e1vate\u013e uplatni\u0165 u pred\u00e1vaj\u00faceho.<\/p>\n\n\n\n

5. Sp\u00f4sob reklam\u00e1cie<\/strong><\/h3>\n\n\n\n

5.1 Ak ide o vadu, ktor\u00fa mo\u017eno odstr\u00e1ni\u0165, m\u00e1 kupuj\u00faci pr\u00e1vo, aby bola bezplatne, v\u010das a riadne odstr\u00e1nen\u00e1. Pred\u00e1vaj\u00faci je povinn\u00fd vadu bez zbyto\u010dn\u00e9ho odkladu odstr\u00e1ni\u0165.<\/p>\n\n\n\n

5.2 Kupuj\u00faci m\u00f4\u017ee namiesto odstr\u00e1nenia vady po\u017eadova\u0165 v\u00fdmenu veci, alebo ak sa vada t\u00fdka len s\u00fa\u010dasti veci, v\u00fdmenu s\u00fa\u010dasti, ak t\u00fdm pred\u00e1vaj\u00facemu nevznikn\u00fa neprimeran\u00e9 n\u00e1klady vzh\u013eadom na cenu tovaru alebo z\u00e1va\u017enos\u0165 vady.<\/p>\n\n\n\n

5.3 Pred\u00e1vaj\u00faci m\u00f4\u017ee v\u017edy namiesto odstr\u00e1nenia vady vymeni\u0165 vadn\u00fa vec za bezvadn\u00fa, ak to kupuj\u00facemu nesp\u00f4sob\u00ed z\u00e1va\u017en\u00e9 \u0165a\u017ekosti.<\/p>\n\n\n\n

5.4 Ak ide o vadu, ktor\u00fa nemo\u017eno odstr\u00e1ni\u0165 a ktor\u00e1 br\u00e1ni tomu, aby sa vec mohla riadne u\u017e\u00edva\u0165 ako vec bez vady, m\u00e1 kupuj\u00faci pr\u00e1vo na v\u00fdmenu veci alebo m\u00e1 pr\u00e1vo od zmluvy odst\u00fapi\u0165. Tie ist\u00e9 pr\u00e1va prisl\u00fachaj\u00fa kupuj\u00facemu, ak ide s\u00edce o odstr\u00e1nite\u013en\u00e9 vady, ak v\u0161ak kupuj\u00faci nem\u00f4\u017ee pre op\u00e4tovn\u00e9 vyskytnutie sa vady po oprave alebo pre v\u00e4\u010d\u0161\u00ed po\u010det v\u00e1d vec riadne u\u017e\u00edva\u0165.<\/p>\n\n\n\n

5.5 Ak ide o in\u00e9 neodstr\u00e1nite\u013en\u00e9 vady, m\u00e1 kupuj\u00faci pr\u00e1vo na primeran\u00fa z\u013eavu z ceny veci.<\/p>\n\n\n\n

5.6 Ak vec pred\u00e1van\u00e1 za ni\u017e\u0161iu cenu alebo pou\u017eit\u00e1 vec m\u00e1 vadu, za ktor\u00fa pred\u00e1vaj\u00faci zodpoved\u00e1, m\u00e1 kupuj\u00faci namiesto pr\u00e1va na v\u00fdmenu veci pr\u00e1vo na primeran\u00fa z\u013eavu.<\/p>\n\n\n\n

5.7 Ak pred\u00e1vaj\u00faci reklam\u00e1ciu nevybav\u00ed do 30 dn\u00ed od jej uplatnenia, kupuj\u00faci, resp. objedn\u00e1vate\u013e m\u00e1 rovnak\u00e9 pr\u00e1va ako keby i\u0161lo o neodstr\u00e1nite\u013en\u00fa vadu.<\/p>\n\n\n\n

5.8 Ak m\u00e1 kupuj\u00faci pr\u00e1vo na v\u00fdmenu tovaru, alebo pr\u00e1vo na odst\u00fapenie od zmluvy, z\u00e1le\u017e\u00ed na kupuj\u00facom, ktor\u00e9 z t\u00fdchto pr\u00e1v si uplatn\u00ed. Jeho vo\u013ebu u\u017e n\u00e1sledne ale nem\u00f4\u017ee jednostranne meni\u0165.<\/p>\n\n\n\n

6. Rie\u0161enie sporov<\/strong><\/h3>\n\n\n\n

6.1 Ak nie je kupuj\u00faci spokojn\u00fd so sp\u00f4sobom, ktor\u00fdm pred\u00e1vaj\u00faci vybavil jeho reklam\u00e1ciu, alebo ak sa domnieva, \u017ee pred\u00e1vaj\u00faci poru\u0161il jeho pr\u00e1va, m\u00e1 pr\u00e1vo obr\u00e1ti\u0165 sa na pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu. Ak pred\u00e1vaj\u00faci odpovie na t\u00fato \u017eiados\u0165 zamietavo, alebo na \u0148u neodpovie do 30 dn\u00ed odo d\u0148a jej odoslania, kupuj\u00faci m\u00e1 pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu subjektu alternat\u00edvneho rie\u0161enia sporov (\u010falej len \u201esubjekt ARS\u201c) pod\u013ea z\u00e1kona \u010d. 391\/2015 Z. z. o alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov (\u010falej len \u201eZ\u00e1kon o ARS\u201c).<\/p>\n\n\n\n

6.2 N\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu m\u00f4\u017ee kupuj\u00faci poda\u0165 v listinnej podobe, elektronickej podobe, alebo \u00fastne do z\u00e1pisnice, pr\u00edpadne vyu\u017ei\u0165 formul\u00e1r, ktor\u00fd je dostupn\u00fd na webovom s\u00eddle Ministerstva hospod\u00e1rstva SR a ka\u017ed\u00e9ho subjektu ARS. Kupuj\u00faci m\u00f4\u017ee poda\u0165 s\u0165a\u017enos\u0165 aj prostredn\u00edctvom platformy alternat\u00edvneho rie\u0161enia sporov RSO<\/a>.<\/p>\n\n\n\n

6.3 ARS subjektmi s\u00fa org\u00e1ny alternat\u00edvneho rie\u0161enia sporov a opr\u00e1vnen\u00e9 pr\u00e1vnick\u00e9 osoby zap\u00edsan\u00e9 v zozname pod\u013ea \u00a7 3 Z\u00e1kona o ARS. Ak s\u00fa na alternat\u00edvne rie\u0161enie sporu pr\u00edslu\u0161n\u00e9 viacer\u00e9 subjekty ARS, pr\u00e1vo vo\u013eby, ktor\u00e9mu z nich pod\u00e1 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu, m\u00e1 kupuj\u00faci. Zoznam subjektov ARS je mo\u017en\u00e9 n\u00e1js\u0165 na str\u00e1nke Ministerstva hospod\u00e1rstva SR.<\/a><\/p>\n\n\n\n

7. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/strong><\/h3>\n\n\n\n

7.1 Pred\u00e1vaj\u00faci je opr\u00e1vnen\u00fd v z\u00e1vislosti od zmien pr\u00edslu\u0161n\u00fdch pr\u00e1vnych predpisov jednostranne zmeni\u0165, alebo \u00faplne nahradi\u0165 tento reklama\u010dn\u00fd poriadok aj bez predch\u00e1dzaj\u00faceho upozornenia. T\u00e1to zmena bude zverejnen\u00e1 v prev\u00e1dzke pred\u00e1vaj\u00faceho s ur\u010den\u00edm \u00fa\u010dinnosti nov\u00e9ho znenia reklama\u010dn\u00e9ho poriadku.<\/p>\n\n\n\n

7.2 Pre \u00fapravu vz\u00e1jomn\u00fdch pr\u00e1v a povinnost\u00ed v reklama\u010dnom konan\u00ed, ktor\u00e9 nie s\u00fa v\u00fdslovne upraven\u00e9 t\u00fdmto reklama\u010dn\u00fdm poriadkom, sa primerane pou\u017eij\u00fa ustanovenia pr\u00edslu\u0161n\u00fdch pr\u00e1vnych predpisov a to najm\u00e4 Ob\u010dianskeho z\u00e1konn\u00edka, Obchodn\u00e9ho z\u00e1konn\u00edka, Z\u00e1kona o ochrane spotrebite\u013ea v znen\u00ed platnom a \u00fa\u010dinnom ku d\u0148u uplatnenia reklam\u00e1cie kupuj\u00facim, resp. objedn\u00e1vate\u013eom.<\/p>\n","protected":false},"excerpt":{"rendered":"

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